Frequently asked questions
About the Product
Where is your furniture made?
Hickory, North Carolina – the furniture capital of the world!
What does “buying direct” mean?
We’ve cut out the middleman. So, when you make a purchase from our ecommerce site, the product is shipped directly from our manufacturer to your home – which means offering the highest quality at an exceptionally affordable cost.
How do you ensure a quality product?
We take pride in our products and have spent hours selecting materials and perfecting construction that will last you a lifetime. While our manufacturer has a long standing reputation of craftsmanship in the North Carolina furniture industry, if something isn’t right with the product, we won’t sell it or send it to a customer until it is.
What makes furniture “heirloom”?
Why is buying quality furniture considered sustainable?
How long will your furniture last?
Our High Performance fabric, durable materials, and craftsman construction combines to equal a product that will last a lifetime – but obviously, accidents and normal wear and tear can occur. Refer to our warranty policies for more specifics!
What makes the fabric “high performance”?
Culp’s LiveSmart fabric line is designed to be moisture repellent, stain resistant, and heavy duty – ready to stand up to all life’s messes. Refer to our cleaning and care instructions for more information.
What makes your furniture “mobile friendly”?
Our furniture breaks down into easy-to-carry pieces that easily fit in the back of a standard car. No yelling “Pivot!” during your next move.
How can furniture I put together myself be considered high quality?
Furniture doesn’t have to weigh a ton and arrive in one massive piece to be considered high quality. Our materials are of the highest quality grade, and our assembly construction offers the same stability of a traditionally built piece of furniture. We hope we can change the perceptions and expectations of what high quality, heirloom furniture can be!
Is your furniture heavy?
All put together? Yes. While in pieces before assembly? No! We made sure our products are mobile-friendly and easy to carry for any average person. However, our frames are made of solid, high quality wood materials meant to last a lifetime, so once assembled our products are appropriately hefty.
How do I know if the furniture will fit in my space?
Is your furniture comfortable?
How customizable does customizable mean?
Can I mix and match fabric?
What do the fabrics feel like?
Can I buy a slip cover?
What If I don’t want a slip cover?
Slip covers are a hassle and never fit right – how are yours different?
Are any of the fabrics seasonal or temporarily available?
As of now, all the fabrics we offer are available anytime, all year round. We may offer seasonal fabrics in the future, but they will be clearly denoted.
What are the cushions made out of?
What kind of wood are the frames and legs made of?
Shipping & Purchasing Info
Where all do you ship?
How much does shipping cost?
What is the estimated shipping time?
4-6 weeks, but we aim for sooner. If there is any kind of delay, we will be in prompt communication.
How is the furniture delivered?
- Our furniture is delivered in multiple pieces, in multiple boxes. How many boxes you should expect for each item of furniture is listed in the product descriptions on our ecommerce shopping site. For example, the Faith Sofa arrives in three boxes.
What are the dimensions of the boxes the furniture is delivered in?
How many boxes will my furniture arrive in?
If I order multiple pieces, will they be delivered together?
I live in a three story walk-up – will my furniture still be delivered to my door?
Can I require a signature for delivery?
Do you charge sales tax?
When will my card be charged?
Do you offer layaway?
Care & Cleaning
How do I clean my furniture?
Are the slip covers and pillow covers machine washable?
My cat ripped up the arm of my sofa – can I replace it?
My dog threw up on my chair cushion – can I replace it?
My son drew all over the back of the sofa – can I replace it?
- Been there, done that, have the sharpie doodles to prove it. Click here for help purchasing a replacement.
I dropped the box and one of the ottoman legs broke – can I replace it?
Can I put the furniture together by myself?
What tools do I needs to assemble the furniture?
Where can I find assembly instructions?
Do you have a video of assembly?
How long does it take to put together the furniture?
Are the sofa and chair legs removable?
What is your return policy?
What if something arrives damaged?
What if the furniture doesn’t fit in my space?
Do you offer a warranty policy?
Do you have any promotions going on?
Do you have a trade program?
Can I see the furniture in real life before buying?
The beauty of our ecommerce, buy direct business model is that we do-away with middleman retailers and showrooms, sending our product directly to your door. However, we do have the occasional event to showcase our products in the community. If you’re local in North Carolina, be sure to come check out our pop-up at the American Tobacco Campus in Durham, North Carolina this October.