FAQ

Frequently asked questions

About the Product

Where is your furniture made?


Hickory, North Carolina – the furniture capital of the world!




What does “buying direct” mean?


We’ve cut out the middleman. So, when you make a purchase from our ecommerce site, the product is shipped directly from our manufacturer to your home – which means offering the highest quality at an exceptionally affordable cost.




How do you ensure a quality product?


We take pride in our products and have spent hours selecting materials and perfecting construction that will last you a lifetime. While our manufacturer has a long standing reputation of craftsmanship in the North Carolina furniture industry, if something isn’t right with the product, we won’t sell it or send it to a customer until it is.




What makes furniture “heirloom”?


To us, heirloom is synonymous with timeless and long-lasting. Think your grandma’s antique dining room table, but better and more modern. Our furniture’s style and construction will withstand the test of time, making your sofa, chair, or ottoman something that will travel with you for life and can be passed on to future generations.




Why is buying quality furniture considered sustainable?


Much like the “fast fashion” industry, “fast furniture” is built to last 2-5 years at best, only to then be thrown away for the next trendy or convenient product. Buying quality, heirloom furniture means making one purchase for a lifetime – potentially never ending up in a landfill.




How long will your furniture last?


Our High Performance fabric, durable materials, and craftsman construction combines to equal a product that will last a lifetime – but obviously, accidents and normal wear and tear can occur. Refer to our warranty policies for more specifics!




What makes the fabric “high performance”?


Culp’s LiveSmart fabric line is designed to be moisture repellent, stain resistant, and heavy duty – ready to stand up to all life’s messes. Refer to our cleaning and care instructions for more information.




What makes your furniture “mobile friendly”?


Our furniture breaks down into easy-to-carry pieces that easily fit in the back of a standard car. No yelling “Pivot!” during your next move.




How can furniture I put together myself be considered high quality?


Furniture doesn’t have to weigh a ton and arrive in one massive piece to be considered high quality. Our materials are of the highest quality grade, and our assembly construction offers the same stability of a traditionally built piece of furniture. We hope we can change the perceptions and expectations of what high quality, heirloom furniture can be!




Is your furniture heavy?


All put together? Yes. While in pieces before assembly? No! We made sure our products are mobile-friendly and easy to carry for any average person. However, our frames are made of solid, high quality wood materials meant to last a lifetime, so once assembled our products are appropriately hefty.




How do I know if the furniture will fit in my space?


Because our furniture is delivered in multiple pieces and boxes, you won’t have any trouble fitting through doors or going up stairs (even a spiral staircase – trust us, we’ve been there!) Dimensions for fully assembled sofas, chairs, and ottomans are listed in the product description for each item – so just be sure to measure.




Is your furniture comfortable?


Of course! Our durable foam cushions offer just the right amount of support and give for your next Netflix binge.




How customizable does customizable mean?


All our sofas, chairs, ottomans, and toss pillows come in the base White High Performance Fabric. We offer a variety of slipcover and pillow cover fabrics – from solids to prints, from neutrals to bright colors – that can be purchased along with the furniture. Depending on how many slipcovers you wanted to purchase, you could customize your furniture each season or with your changing mood. We are working to offer more and more fabric options – so stay tuned!




Can I mix and match fabric?


Yes! In fact, we encourage it :)




What do the fabrics feel like?


While we wish we could offer a touch-through-the-screen options, science hasn’t made that possible yet. However, we can assure you all our fabrics are soft, comfortable, and luxurious to the touch. Some of our fabrics, such as a tweed, will have more texture than others, but it only enhances the design.




Can I buy a slip cover?


    • Yes! You can even buy multiple! The customizable nature of our products hinge on our variety of slipcover and pillow covers, offered in a variety of fabric colors, patterns, and textures.




What If I don’t want a slip cover?


All our furniture comes in the base White High Performance Fabric, so if white is your vibe, then no need for a slipcover. Slipcovers are not required to be purchased with your furniture pieces.




Slip covers are a hassle and never fit right – how are yours different?


Our slipcovers are designed to fit the exact piece of furniture you purchase. No one-size-fits-all nonsense here. The seat and back cushions have individual slipcovers that zip on, while the frame of the couch is covered separately, offering a neat and snug fit.




Are any of the fabrics seasonal or temporarily available?


As of now, all the fabrics we offer are available anytime, all year round. We may offer seasonal fabrics in the future, but they will be clearly denoted.




What are the cushions made out of?





What kind of wood are the frames and legs made of?






Shipping & Purchasing Info

Where all do you ship?


Anywhere in the United States. If you live near North Carolina, you never know, you might even get a personal delivery!




How much does shipping cost?


A flat fee of $100.00




What is the estimated shipping time?


4-6 weeks, but we aim for sooner. If there is any kind of delay, we will be in prompt communication.




How is the furniture delivered?


    • Our furniture is delivered in multiple pieces, in multiple boxes. How many boxes you should expect for each item of furniture is listed in the product descriptions on our ecommerce shopping site. For example, the Faith Sofa arrives in three boxes.




What are the dimensions of the boxes the furniture is delivered in?





How many boxes will my furniture arrive in?





If I order multiple pieces, will they be delivered together?





I live in a three story walk-up – will my furniture still be delivered to my door?





Can I require a signature for delivery?





Do you charge sales tax?





When will my card be charged?





Do you offer layaway?






Care & Cleaning

How do I clean my furniture?


to Culp’s LiveSmart High Performance Fabric technology, most spills can be cleaned by gently lifting the spill with a paper towel, or a clean, dry, absorbent cloth. For further instructions, click here.




Are the slip covers and pillow covers machine washable?





My cat ripped up the arm of my sofa – can I replace it?


You bet! Since our furniture is made up of component parts, you can easily purchase a replacement arm for whenever life’s mishaps happen. Click here to contact us for more information about purchasing a replacement piece.




My dog threw up on my chair cushion – can I replace it?


We hate it when that happens – we’ve got you covered! Contact us here.




My son drew all over the back of the sofa – can I replace it?


    • Been there, done that, have the sharpie doodles to prove it. Click here for help purchasing a replacement.




I dropped the box and one of the ottoman legs broke – can I replace it?


Yikes, we hate that! No worries, contact us here to replace it!





Assembly

Can I put the furniture together by myself?


Yes, part of our mission to create mobile-friendly, easy-to-assemble furniture is that it can be assembled solo. Help always makes things quicker and easier, but all our furniture assembly is manageable for one person.




What tools do I needs to assemble the furniture?





Where can I find assembly instructions?





Do you have a video of assembly?





How long does it take to put together the furniture?





Are the sofa and chair legs removable?






Customer Service

What is your return policy?





What if something arrives damaged?





What if the furniture doesn’t fit in my space?


A good rule of thumb is to always measure your space and compare the measurements to the furniture dimensions we have listed in the product descriptions for each item. Our furniture is delivered in easy-to-carry and easy-to-fit boxes, so doorways and staircases shouldn’t be an issue. However, if something were to go wrong fit wise, please refer to our return policy.




Do you offer a warranty policy?


Our frames, fabrics, cushions, etc. are covered by various warranties to ensure you are provided with a quality, defect-free product. Click here to read our warranties in detail.




Do you have any promotions going on?


Join our founding community and get 10% off your entire order with the code: FC10




Do you have a trade program?





Can I see the furniture in real life before buying?


The beauty of our ecommerce, buy direct business model is that we do-away with middleman retailers and showrooms, sending our product directly to your door. However, we do have the occasional event to showcase our products in the community. If you’re local in North Carolina, be sure to come check out our pop-up at the American Tobacco Campus in Durham, North Carolina this October.




How can I contact you?


Click here to send us a message – we’d love to hear from you!